No one buys a new vehicle expecting it to break down
time and time again. However, these days consist of corporate
finger-pointing and not wanting to take responsibility for any potential
problems. Consumers have to take care and trust no one but themselves
when it comes to a car lemon and they have to arm themselves with the
latest on their state's car lemon law. Unfortunately, that means always
being diligent about documentation and keeping paperwork, no matter what
is involved.
According to most lemon laws, a vehicle is
considered a lemon when it has a defect or malfunction that continually
pops up despite repairs and could be a potential hazard to the driver's
safety. Every state is different and has special requirements on the
number of times a vehicle should be brought in for service for the same
defect before it is considered a car lemon. The lemon law of California
states that four attempts should be made to repair the same defect.
However, the lemon law of Florida states that it is three attempts.
It is every man for himself, so that is why
documentation is so important. Sometimes, the vehicle you bought new is
not presumed a lemon until the warranty is out of date or the number of
miles on the odometer is over the limit specified in your state's lemon
law. The documentation you keep - repair visits, routine maintenance,
etc. - will help uphold your rights under the car lemon law.
When you are getting warranty work done on
your car, make notes on each and every person you talked with about your
maintenance and repairs. Ask for quotes as well as actual work done in
writing. Just because some repair work may have been done under warranty
and therefore covered by the manufacturer does not mean you are not
entitled to an invoice. The burden of proof lies with you.
Another tip is to have the authorized repair
center make note of your complaint on your invoice. Make sure that every
time you receive a receipt or any piece of paper with your car
statistics that it has your car's odometer reading listed too. Write
down the date and time of all of your phone conversations. Sometimes,
managers and other decision makers will claim that they did not receive
any messages from you. Be sure to get last names and employee titles
where applicable. It will be harder for anyone to 'pass the buck' with
your documentation.
As a consumer, you have certain rights under
your state's lemon laws. If you have any trouble with the manufacturer
making good on your car, you can consult with lemon law attorneys. They
will help you understand your rights. The lesson to be learned when
buying a new car, is always expect a car lemon. That way you will be
prepared for anything that happens.
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